Question 1

How quickly can you fix my cable issues?

Accepted Answer

In most cases, we can repair cable issues the same day you call. Our service vehicles are fully stocked with cables for all major garage door brands. For emergency situations, we offer same-hour arrival. A typical cable repair takes 30-60 minutes once our technician arrives. We'll diagnose the issue, explain your options, and complete the repair efficiently so you can get back to your day.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cable problems typically stem from several causes: normal wear and tear over time (cables have a lifespan of about 10,000 cycles), rust and corrosion from coastal humidity, improper tension or balance putting extra stress on cables, sudden temperature changes causing metal expansion/contraction, or a broken spring causing the cable to slip or snap. Regular maintenance can help prevent most cable issues before they become emergencies.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations. We understand that a new garage door is a significant investment in your home. We partner with leading financing providers to offer plans with competitive interest rates and flexible payment terms. During your free consultation, we'll discuss all available financing options and help you find a plan that fits your budget. Many of our customers find that a new, insulated garage door pays for itself through energy savings over time.

Question 4

What's included in your 5-year warranty?

Accepted Answer

Our comprehensive 5-year warranty covers all parts and labor on installations and major repairs. This includes door panels, springs, cables, tracks, rollers, hinges, and opener components. If anything we installed or repaired fails under normal use, we'll fix or replace it at no cost to you. The warranty is fully transferable if you sell your home, adding value to your property. We also offer extended warranty options for additional peace of mind.

Question 5

How long does a new garage door installation take?

Accepted Answer

A standard single-car garage door installation typically takes 3-4 hours, while a double-car door takes 4-6 hours. This includes removing your old door, installing the new door and hardware, setting up the opener, programming remotes, and testing all safety features. We always clean up after ourselves and ensure everything is working perfectly before we leave. Same-day installation is available for in-stock doors.

Question 6

What brands of garage doors do you install?

Accepted Answer

We install and service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, and more. We carry a wide selection of styles from traditional raised panel designs to modern contemporary looks. Whether you want steel, wood, aluminum, or fiberglass, we have options to match your home's architecture and your budget. During your free consultation, we'll show you samples and help you choose the perfect door.

Question 7

Do you service garage door openers too?

Accepted Answer

Absolutely! We service, repair, and install all types of garage door openers including chain drive, belt drive, screw drive, and direct drive models. We work with all major brands including LiftMaster, Chamberlain, Genie, and Craftsman. Whether your opener needs a simple repair, a new remote, or complete replacement, we can help. We also offer smart WiFi-enabled openers that let you control your garage door from anywhere.

Question 8

What are your emergency service hours?

Accepted Answer

We offer 24/7 emergency garage door service. A broken garage door is a security risk and a major inconvenience, so we don't make you wait until morning. When you call our emergency line, a real technician will answer and dispatch help immediately. We guarantee same-hour arrival for true emergencies, and we don't charge overtime rates for after-hours calls. Your safety and security are our priority.

Question 9

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance once a year, ideally before winter when cold weather puts extra stress on your garage door system. Regular maintenance includes lubrication of all moving parts, spring tension adjustment, track alignment, safety sensor testing, and inspection of cables, rollers, and weatherstripping. This preventive care extends the life of your door, prevents costly repairs, and ensures safe operation for your family.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover), cash, and personal checks. For larger projects like new door installations, we also offer financing options with approved credit. Payment is due upon completion of work, and we provide detailed invoices for your records. We never require large deposits upfront – you only pay when you're satisfied with the work.

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